Privacy Policy
Last updated: August 21, 2026
Overview
Watertite Company, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS/text messaging.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Service requests and project details
- Communication preferences
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
SMS/Text Messaging Policy
Consent to Receive SMS Messages
By providing your mobile phone number and opting in to receive SMS messages from Watertite Company, Inc., you expressly consent to receive text messages from us. These messages may include:
- Appointment confirmations and reminders
- Service updates and project status notifications
- Promotional offers and company updates (if opted in)
- Customer service communications
Message Frequency and Charges
Message frequency varies based on your service needs and preferences. Standard message and data rates may apply as determined by your mobile carrier. We are not responsible for any charges incurred from your mobile carrier.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by:
- Replying "STOP" to any text message from us
- Calling us at (508) 655-5588
- Emailing us at info@watertiteco.com
After opting out, you will receive a confirmation message, and no further messages will be sent unless you opt back in.
Help and Support
For help or support regarding SMS messages, reply "HELP" to any text message or contact us directly at (508) 655-5588.
How We Use Your Information
We use the information we collect to:
- Provide and improve our home improvement services
- Communicate with you about your projects and appointments
- Send service updates, confirmations, and reminders
- Process payments and manage billing
- Respond to your inquiries and provide customer support
- Send promotional materials (only with your consent)
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, rent, or share your personal information, SMS opt-in information, or phone numbers for SMS purposes to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
SMS Data Protection: We specifically do not share, sell, or distribute SMS opt-in information or phone numbers provided for SMS communication purposes to any third parties for marketing or other purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights and Choices
You have the right to:
- Access and update your personal information
- Opt out of marketing communications
- Request deletion of your personal information (subject to legal requirements)
- File a complaint with relevant authorities
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Watertite Company, Inc.
30 N Main St, Natick, MA 01760
Phone: (508) 655-5588
Email: info@watertiteco.com